Return and Refund Policy

Effective Date: 12/1/2024

At Wicked Infusion we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please read our return policy carefully.

**1. Returns**

We accept returns for products purchased directly from our website within [30 days] of the delivery date. To be eligible for a return, your item must be:

- Unopened and in its original packaging

- In the same condition that you received it

**2. Non-Returnable Items**

For health and safety reasons, we cannot accept returns on opened or used herbal tea products. Please ensure you check the product details before making a purchase.

**3. Return Process**

To initiate a return, please follow these steps:

1. Contact our customer service team at Wickedinfusion@gmail.com to request a return authorization.

2. Provide your order number and the reason for the return.

3. Once your return is approved, we will provide you with instructions on how to return your item.

**4. Refunds**

Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within [10 business days]. Please note that it may take additional time for your bank or credit card company to process and post the refund.

**5. Shipping Costs**

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

**6. Exchanges**

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Pictures of damaged products are required. If approved we will arrange for a replacement at no additional cost to you.

**7. Changes to This Policy**

We may update this return policy periodically. Any changes will be posted on this page with an updated effective date.

**8. Contact Us**

If you have any questions regarding our return policy, please reach out to us at:

Wicked Infusion

wickedinfusion.com

(518) 369-6894